Frequently asked question
What makes your candles a "Green" product?
Glo Candles are handpoured using coconut soy wax and handcrafted wood or cotton wicks. We use 100% pure essential oils and vegan-friendly fragrance oils. Our products are clean burning, non-toxic - paraben and phthalate-free!
How to avoid tunneling?
Light the wooden wick at one end and allow the flame to flow naturally across the wick. Make sure that the top surface of the wax melts all the way to the edge of the candle before extinguishing the flame — this may take between 30 and 60 minutes after lighting. A full pool of melted wax will keep the candle from tunneling, or leaving wax on the sides of the vessel. Your flame height may vary, and may occasionally even appear to self-extinguish. Even a low flame will continue to heat, and the flame height should return shortly. Your Essentia Coconut Soy Candle performs best when kept lit for 3 to 4 hours.
Safe burning tip
Keep your burning candle in sight and away from drafts. Always place it on a flat, heat-resistant surface when lit. Keep the candle away from children, pets, materials that can catch fire, and other heat sources. Never move your candle while it is burning or still hot. Only move it once the flame is extinguished and the wax has cooled. Pouring or removing liquid wax from the vessel may cause the wick to extinguish and affect the future burn quality of the candle.
How do I care for the wick?
Due to the unique design of the Glo Candle Wood Wick, it is unlikely to need trimming. If your candle flame grows to over 1 inch high or the candle begins to smoke, then carefully extinguish the candle, allow the wick and wax to cool, and trim the wick to 1/4 inch. Remove and discard all wick trimmings before relighting the candle.
When should I stop burning the candle?
When there is approximately 1/4 inch of wax remaining at the bottom of the vessel, extinguish the wick and recycle the vessel according to your local recycling center instructions.
Do you offer custom candles?
Glo Candle Bar offers customized candles for a variety of occasions including: Weddings Anniversaries Bridal Showers/Bachelor(ette) Parties Baby Showers Birthday Parties Custom Branding and Business Marketing Personalized Gifts and more... We just require your photo, logo, or custom quote. Pricing start at as low as $2.00 per candle. For more information on pricing, bulk orders and how to place a request for customized candles please contact us at firstname.lastname@example.org. Please note: Currently we require at least 14 business days to fulfill your order.
Where do you ship to?
Glo currently offers shipping Canada-wide! Canadian shipping services include: Expedited Parcel Priority Xpresspost Once an order has been placed please allow up to 5-10 business days for the order to be shipped. To track your order please visit Canada Post. If you have any additional questions or concerns please contact us at email@example.com.
Can I receive a refund?
Yes! To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Non-returnable items: * Gift cards * Accessories * Final sale items To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable) * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Can I exchange an item?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.