FAQ

Candle Safety Guidelines

To ensure a safe and enjoyable experience with your coconut soy wax wooden wick candles from Glo Candle Bar Co., follow these guidelines. Each candle includes a safety label at the bottom for your reference.

General Safety Tips

• Trim the Wick: Keep the wooden wick trimmed to 1/8 inch before each use to prevent excessive flickering and smoking.
• Burn in a Safe Area: Always burn your candle on a heat-resistant surface, away from flammable materials and drafts.
• Keep Away from Children and Pets: Ensure candles are out of reach to avoid accidents.
• Do Not Burn for Too Long: Limit burn sessions to 3-4 hours to prevent the candle from overheating and creating a large flame.
• Never Leave Unattended: Always stay nearby while your candle is burning. Extinguish it if you need to leave the room.

Proper Candle Maintenance

• Keep the Wax Pool Clean: Regularly remove any debris from the melted wax to ensure a clean burn.
• Allow Wax to Melt Evenly: Let the wax melt across the entire surface before extinguishing to prevent tunneling. If the wax does not melt evenly, use a piece of aluminum foil to create a "tent" around the top of the candle, leaving an opening at the top. This will help distribute heat evenly and melt the wax around the edges.
• Understanding Scent Throw: Our candles may have a softer scent throw compared to synthetic fragrances due to the natural ingredients used. The scent throw can vary based on room size, airflow, and personal sensitivity. Burning our candle in a smaller room will promote a stronger scent throw.
• Maintain Scent Performance: To prevent scent blindness, alternate between different candle scents. Rotate your candles on a day-to-day basis.
• Extinguish Properly: Use a snuffer or blow gently to extinguish the candle. Do not use water as it can cause the hot wax to splatter and the container to break.

Additional Safety Tips

• Avoid Drafts: Keep candles away from vents, fans, and open windows to prevent uneven burning and soot.
• Store Properly: Store your candles in a cool, dry place away from direct sunlight to maintain their quality.
• Warning: Do not put out your candle with water. Doing so can cause the hot wax to splatter, potentially leading to burns or container breakage. Always follow the recommended methods for extinguishing your candle.

By following these safety tips, you can enjoy your Glo Candle Bar Co. candles safely and maintain their scent for a longer-lasting aromatic experience. For additional safety information, please refer to the safety label at the bottom of each candle.

Candle Burn Times

Each candle from Glo Candle Bar Co. is crafted with eco-friendly coconut soy wax and wooden wicks for a clean and long-lasting burn. Our candles provide the following average burn times when properly maintained:

• 2 oz (Metal Tins): Average burn time of 4-6 hours.
• 8 oz: Average burn time of 35-45 hours.
• 10 oz: Average burn time of 50-60 hours.
• 16 oz: Average burn time of 75-85 hours.

To ensure the best performance, always trim the wick to 1/8 inch and allow the wax to melt evenly across the surface before extinguishing. Follow our candle care tips for a safe and enjoyable experience.

While our candles are crafted with non-toxic, eco-friendly coconut soy wax and wooden wicks, we recommend burning them in a safe area, away from children and pets, and always under adult supervision.

For those with sensitivities, we also offer fragrance-free candles and products to ensure everyone can enjoy a safe and calming experience.

Looking for a unique touch? We offer custom candles tailored to your preferences for special occasions, gifts, or events.

To inquire, you can email us at info@glocandlebar.co or complete our Custom Candle Request Form.

Currently, we offer shipping within Canada and the USA. We're actively working on expanding our shipping options in the future.

Please note, shipping locations may be subject to change due to unforeseen circumstances or unprecedented events.

Once your order has been shipped, you'll receive a tracking number via email to monitor its delivery status.

We currently ship with Canada Post or UPS. Use the tracking number provided to check the progress of your shipment.

If you have any questions or concerns regarding your order, please email us at info@glocandlebar.co.

At Glo Candle Bar Co., we do not accept returns. However, if you are unsatisfied with your purchase, please contact us at info@glocandlebar.co within 14 days of receiving your order.

Kindly include a photo of the candle and details of your concern. Once your concern has been reviewed, we’ll be happy to issue you a store credit or discount code for future purchases.

Our Commitment to Reforestation

A portion of each sale goes to One Tree Planted, helping to reforest areas in need. Additionally, customers have the option to plant more trees at checkout to further support this meaningful initiative.

Yes, our candles are vegan-friendly and do not contain any animal-derived ingredients. Enjoy our eco-conscious products with confidence, knowing they align with your values.